How to Claim Prizes

If you win a prize on PowerBall or PowerBall Plus, you must claim your money within 365 days of the draw taking place. The method for claiming depends on how much you have won and also whether you played online or in-store. Find out more about how to claim Powerball winnings.

Tickets Purchased In-Store

If you bought a ticket in-store, make sure you keep it safe and check the results to see if you are a winner once the draw has taken place. If you do win a prize, you will need to present your ticket to be validated before the money is paid out.

The following table shows where you will need to go to redeem your prize, along with the payment method and the time it takes for the payment to be completed:

Prize Value	Where To Claim?	Method of Payment	Payment Time
Up to R2,000	Licensed Retailers	Cash	Immediate
R2,000 to R49,999	Authorised Payment Centres	Electronic Funds Transfer (EFT) or cheque	EFT up to 72 hours; cheque up to 10 business days
R50,000 and above	National Lottery Regional Offices	Electronic Funds Transfer	Up to 72 hours

All participating retailers are obliged to pay out prizes up to R50. Retailers can, at their own discretion, also pay out prizes of up to R5,000 in cash. If you win more than R2,000 but less than R50,000, you will need to complete a claim form and provide proof of identity when claiming from an authorised payment centre.

You will also need to fill out a claim form and provide valid ID if you win R50,000 or more, but you will only be able to redeem your prize at one of Ithuba’s regional offices. There are eight of these, and the addresses are shown below.

Location	Address	Telephone No:
Eastern Cape	164 Cape Road Mill Park Port Elizabeth	+27 41 397 4900
Free State	Shop 38 139 Cnr East Burger & Charlotte Maxeke Streets Bloemfontein Plaza	+27 51 410 1060
Kwazulu-Natal	First Floor 85 Richefond Circle Umhlanga Ridgeside	+27 31 536 6960
Gauteng	14A Charles Crescent Eastgate Ext. 4 Sandton	+27 11 346 6000
Limpopo	14 Schoeman Street Polokwane	+27 15 294 9480
Mpumalanga	99 Jacaranda Street West Acres Nelspruit	+27 13 741 6500
North West	53 Von Wielligh St Rustenburg 2999	+27 14 597 8900
Western Cape	200 Main Road Claremont Cape Town	+27 21 672 6760

You can also claim prizes through the mail. You need to write your name, identity number and signature on the back of the original winning ticket, and mail it to the Ithuba office at 14A Charles Crescent, Eastgate Ext. 4, Sandton.

Prizes below R50,000 will be paid by EFT. If you win R50,000 or above, you will still need to visit one of the regional offices in person to be paid out. You are advised to retain a photocopy of the winning ticket if you claim a prize through the mail.

Lost, Stolen or Damaged Tickets

A ticket is a bearer instrument and you may not be able to claim if yours has been lost or stolen. You should sign your ticket straight after purchasing it to prevent anyone else from being able to claim a prize with it. If you report a ticket as stolen, Ithuba will launch an investigation to determine if there is sufficient evidence to support your claim and validate that you are the rightful owner.

Tickets must not have been mutilated or tampered with at all, but you can still try to make a claim if your entry has been damaged. An investigation will be carried out and you will be paid as long as the serial number is intact and the information you provide matches up with computer records.

Claiming Online Prizes

If you play online, there is no physical ticket to keep safe as your numbers are securely stored in your online account. You will be notified automatically if you win.

Prize winnings below R50,000 will be transferred directly into your online account. For prizes of R50,000 and above, you will need to visit one of Ithuba’s regional offices.

The Powerball claims process is very easy when you play online as you can follow the instructions from the service you used. It works in a similar way if you are claiming through a banking app or website.

Winnings of up to R50,000 will be paid straight into your bank account within seven days. If you win more, you will need to submit a Powerball claim form. You will be notified via an SMS first and then contacted by phone, before having to visit one of the National Lottery’s regional offices.

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Going Public

Winners of large prizes will be given the option to go public or stay anonymous. If you wish for your identity to remain private, a record of your name will be kept for payment purposes but all of your details will remain confidential. If you choose to go public, you must sign a consent form and then Ithuba will arrange a number of media events, including a winner’s press conference and television appearances.

Unclaimed Prizes

You must claim your prize within 365 days of the PowerBall draw taking place or your ticket will expire and you will not receive your winnings. At that point, 50 percent of the money will be transferred to the National Lottery Distribution Trust Fund, which donates to a range of good causes in areas such as sports and recreation, arts, culture, and national heritage. The remaining 50 percent is retained by Ithuba to fund future games and special promotions such as guaranteed PowerBall jackpots. More information about Unclaimed Prizes can be found on the PowerBall Rules page.